Payments, Credits, and Refunds policy

When you make a payment, you agree to use a valid payment method. If you aren’t happy with your content, Edutrainia offers a week for a refund or credit for most content purchases.

Refunds and Refund Credits

If the content you purchased is not what you were expecting, you can request, within a week of your purchase of the content, that Edutrainia apply a refund to your account. This refund option does not apply to Subscription Plan purchases. We reserve the right to apply your refund as a refund credit or a refund to your original payment method, at our discretion, depending on capabilities of our payment service providers, the platform from which you purchased your content (website, mobile or TV app), and other factors. No refund is due to you if you request it after a week guarantee time limit has passed. However, if the content you previously purchased is disabled for legal or policy reasons, you are entitled to a refund beyond this week long limit. Edutrainia also reserves the right to refund students beyond a week limit in cases of suspected or confirmed account fraud.

If we decide to issue refund credits to your account, they will be automatically applied towards your next content purchase on our website, but can’t be used for purchases in our mobile applications. Refund credits may expire if not used within the specified period and have no cash value, in each case unless otherwise required by applicable law.

At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a significant portion of the content that you want to refund or if you’ve previously refunded the content, we reserve the right to deny your refund, restrict you from other future refunds, ban your account, and/or restrict all future use of the Services. If we ban your account or disable your access to the content due to your violation of these Terms or our trust & safety guidelines you will not be eligible to receive a refund. 

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